Frequently Asked Questions

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  • At Two Sense Therapy, we offer a wide range of services to support our clients’ individual needs. The most common areas we work in include:

    • Home Modifications (including complex modifications)

    • Assistive Technology (AT)

    • Functional Assessments

    • Specialist Disability Accommodation (SDA)

    • Supported Independent Living (SIL)

    If you have any questions about additional services we may offer, please don’t hesitate to reach out via our Contact Us page, and a member of our team will get back to you as soon as possible. To learn more about our services in detail, you can do so here.

  • At Two Sense Therapy, we typically work with participants aged 18 years and over. However, if you or your participant is under 18 and requires assistance with Home Modifications or an Assistive Technology (AT) application, we encourage you to reach out to our team to discuss whether we are the right fit to support your needs.

    Please note that we generally do not take on Early Childhood Intervention cases. In these instances, we recommend connecting with practices that have a paediatric Occupational Therapist on their team, as they will be better equipped to provide age-appropriate support and intervention.

  • In accordance with current NDIS Pricing Arrangements and Price Limits, services will be billed at a rate of $193.99 per hour. Billing is calculated on a pro-rata basis in 10-minute increments.

    No single line item will exceed 60 minutes; it is common for invoices to contain multiple line items where multiple activities or services have occurred. This may result in a total invoice reflecting more than one hour of supports, where applicable.

    If you would like a cost estimate for a specific report or service, please don’t hesitate to get in touch with our team here.

  • Yes, as of July 1st 2025, our Travel policy is:

    Provider Travel

    Where services are delivered at the participant’s home,  another community, or for trial locations, Two Sense Therapy will apply a travel charge in line with the NDIS Pricing Arrangements and Price Limits.


    • Travel time is charged up to 30 minutes each way, at 50% of the hourly rate of the service being delivered.

    • Travel time is calculated either from Two Sense Therapy’s working location in Cheletnham or from the therapist’s previous appointment location, whichever is applicable.

    • If multiple participants are seen at the same location, travel costs will be shared equally among those participants.

    Non-Labour Travel Costs

    Two Sense Therapy also charges a non-labour travel cost in accordance with the NDIS Price Guide.

    • A per-kilometre fee of up to $0.99 is applied to cover reasonable and necessary vehicle-related expenses.

    • This fee accounts for the running costs of the vehicle, parking fees, and road tolls associated with travel to and from service locations.

    These travel-related charges will be included on invoices and clearly itemised in accordance with NDIS invoicing standards.

  • Our team endeavours to complete assessments and provide finalised reports as efficiently as possible. During the initial assessment, your therapist will discuss the expected timeline with you, based on the complexity of the assessment and any specific requirements. This ensures you have a clear understanding of when to expect your finalised report.

  • Typically, your NDIS plan will be reviewed and renewed by the NDIA at the end of your plan period. However, if you are concerned that your upcoming plan may not include adequate funding to meet your needs, our team can assist by completing a Functional Assessment. This report can be submitted to the NDIA as part of your plan review to support funding requests and ensure your supports align with your goals

  • Invoicing Schedule
    We invoice our clients every Friday for any work completed within that 5-day period. Please note that this schedule may vary slightly around public holidays.

    Payment Terms
    All invoices are due for payment within 14 days of receipt. For new clients, the invoice for the initial assessment must be paid prior to further processing of any specific requirements or reports.

    Self-Managed Participants
    If you are self-managed, invoices will be sent to your nominated email address. You can then claim the relevant funds from your NDIS plan and make a payment to us.

    Plan-Managed Participants
    If you are plan-managed, invoices will be sent directly to your nominated Plan Manager, who will process payment to us using your NDIS funds.

  • We are currently an unregistered NDIS provider, which means we are unable to support Agency-managed (NDIA-managed) participants at this time. However, being unregistered is not a requirement to provide NDIS services, and it does not impact the quality or standard of support we deliver. We continue to uphold high professional and ethical standards and are fully committed to delivering excellent outcomes for our clients.
    We are able to work with Self-Managed and Plan-Managed participants.